Terms of service

These terms apply to websites, hosting, web addresses and design work that Visual Versatility (PTY) LTD (registration 2023/147244/07, 40 Stamford Street, Forest Hill, Johannesburg) provides to you. We wrote them to be clear and fair to both sides. If anything is unclear, ask us before you pay.

Who we are

Visual Versatility (PTY) LTD, registration number 2023/147244/07. Director: Theophilus Amadasun. Physical address and address for legal service: 40 Stamford Street, Forest Hill, Johannesburg. Telephone: +27 67 140 3303. Email: info@visualversatility.co.za. Website: visualversatility.co.za. We are not currently a member of an industry self-regulatory body.

1. Free samples

We build a sample of your page for free so you can see it before you pay. The sample is shown to you for review. It is not for public use, and the design and files remain ours until your invoice is paid in full.

2. Prices and payment

• Our prices are in South African rand and are published on our pricing page. We are not VAT registered, so no VAT is charged.
• We start building your live website once you have approved the sample and paid a 50% deposit. The balance is due within 7 days of your website going live.
• You may pay the full amount instead, at any time. This is your choice and is not compulsory.
• Payment is by EFT. Please use your invoice number as the payment reference.
• Clients outside South Africa pay the dollar amount shown on our pricing page.

3. Ownership

• Until your invoice is paid in full, the website, its files and the hosting remain the property of Visual Versatility.
• After full payment you own your website and receive a copy of your website files and your logins: your email logins and, if your site has its own hosting account, your hosting login.
• If a web address (domain) is included, we register it for you in our account. After full payment we transfer it to you within 7 days. Until then it stays in our account.
• Our own tools, templates and code that we use across clients remain ours. You get the finished website built with them.

4. If the balance is not paid

If the balance is not paid within 7 days of your website going live, we may take the website offline until payment is received. We will remind you before we do this.

5. Your content

You give us your logo, photos, prices, opening hours and other content and confirm you have the right to use them. We never use pictures or reviews that are not yours. If we take photos from your Google Maps listing or social pages, we ask your permission first. You are responsible for the accuracy of the details you give us, including prices.

6. Changes

One round of changes is included after you see the sample. Further changes are quoted separately, or covered by our optional care plan (R150 a month).

7. Web address, hosting and email

If you take our web address, hosting and business email package (R450 a year), it is billed yearly in advance. We remind you 30 days before it renews. If it is not renewed, the website and email may stop working.

8. Deposits and refunds

The 50% deposit secures your build. It is not refundable once your website has been built and shown to you, except where we fail to deliver what we agreed. If you decide not to continue after seeing the free sample, you owe us nothing.

9. Our responsibility

We work carefully and fix mistakes we make. We cannot promise particular search rankings or sales. Each party's total liability to the other under these terms is limited to the fees paid in the 12 months before the claim arose. This does not limit liability for gross negligence, fraud or wilful misconduct, or any liability that the law does not allow to be limited. Neither party is liable for indirect or consequential loss.

10. Automation subscriptions

• Automation plans (for example auto-posting, booking and reminders, enquiry tracking) have a once-off setup fee and a monthly fee, billed in advance on the 1st of each month.
• The minimum term is 3 months. After that the plan continues month to month and either side can end it with 30 days' written notice.
• The monthly fee covers hosting, monitoring, small changes and support. Messaging fees from third parties (for example WhatsApp) are passed on at cost.
• You keep ownership of your own accounts, pages, content and customer data, and you can ask for a copy at any time. We own the automation software we build, and we license the service to you while your plan is active.
• If a monthly payment is late, we give you 7 days' written notice. If it is still unpaid after that, we may pause the automation until it is paid. We do not delete your data when we pause. We never pause a service without warning you first.
• We never ask for your passwords. We work through the access you give us (for example a partner or editor role on your Facebook page), which you can remove at any time.
• Automations depend on third-party platforms (such as Meta and WhatsApp). If a platform changes its rules or fails, we will work to fix the problem but cannot guarantee uninterrupted service.

11. When we deliver

We send your first sample within 3 working days of receiving everything we need from you. We launch your finished website within 3 working days of your written approval. If we expect to be late, we tell you before the date and agree a new one with you.

12. Paying monthly

You can pay for a package in instalments. The total of the instalments equals the once-off price of that package. There is no interest and no extra fee for paying monthly. If an instalment is missed, we remind you and may take the website offline until the balance is paid (see section 4). We remain the owner of the website until the final instalment is received.

13. Cancelling within 7 days (individuals)

If you are an individual buying from us online, you may cancel within 7 days of agreeing, without giving a reason and without penalty, and we will refund what you paid within 30 days. If you ask us to start work earlier, we begin straight away and the 7-day right no longer applies to the work already done.

14. Refunds and monthly plans

If you decline our free sample, you pay nothing for it. A deposit is refunded in full if we have not shown you any work. Once we have shown you the build, the deposit is not refundable, except where we fail to deliver what we agreed, in which case we refund what you paid for the part not delivered. You can end a monthly care or automation plan by telling us in writing; you stop paying from the next period and keep your data. Services already provided in a period that has started are not refunded for that period.

15. Records of your purchase

Your agreement and every invoice are emailed to you and kept by us for 5 years. You can ask us for a copy at any time.

16. Complaints and disputes

If something goes wrong, email info@visualversatility.co.za. We acknowledge your complaint and reply within 5 working days. If we cannot resolve it, you may take it to the National Consumer Commission or any other body that can lawfully hear it.

17. Law and contact

These terms are governed by the laws of South Africa. Questions? Email info@visualversatility.co.za or message us on WhatsApp on +27 67 140 3303.